We want you to be completely happy with your purchase. If for any reason you are not satisfied with your regular priced merchandise purchased online, please return or exchange the item(s) within 30 days of the purchase date in its original condition.
Please be advised that it is the customers' responsibility to double check their order before finalizing it (color, size, quantity).
If alterations need to be made to the order after it is processed and shipped, it is the Client's responsibility to pay for the shipping back to Rival, however we will cover the shipping cost to ship you back your item.
In the case of an exchange or reimbursement, shipping fees are not refundable. An example where we WILL be providing a pre-paid return label specifically : Shipping error (product, size or color) or Manufacturer defect .
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. They can however be exchanged (certain conditions may apply).
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
